Refund policy
CHIZ STORE — Return & Refund Policy
At CHIZ STORE, your satisfaction matters. We stand behind every piece in our collection and want you to feel confident shopping with us.
Returns
We accept returns within 14 days, starting from delivery of the last item on your order. Weekends and holidays are included in the return window.
To request a return:
- Go to your account order history
- Select the order and click "Request return"
- Follow the prompts to submit your request
Once your return is approved, send the item back to the address provided during the return process. Items must be unworn, unwashed, and in their original condition with all tags attached.
Refunds
We will process your refund within 14 days of receiving your returned item(s). Refunds are issued to your original payment method. Shipping costs from your original order are non-refundable unless the return is due to a defect or error on our part.
Cancellations
You can cancel your order at any time before it is fulfilled. To request a cancellation:
- Go to your account order history
- Select the order and click "Cancel order"
- Follow the prompts to submit your request
Since our products are made to order through print-on-demand, once production has begun, cancellation may no longer be possible. Act quickly if you need to cancel.
EU and UK Right of Withdrawal
Customers in the European Union and United Kingdom have the right to withdraw from their purchase within 14 days, starting from delivery of the last item on the order. This right applies without requiring you to provide a reason.
To exercise your right of withdrawal:
- Submit a return or cancellation request through your account order history, or
- Contact us at loicedzimwasha2@gmail.com with your order number
- To start a request directly, visit: https://account.chizzyshop.com
We will refund all payments received from you within 14 days of receiving your returned goods or cancellation notice. This includes a refund of standard delivery charges. You are responsible for the direct cost of returning the goods.
Custom or personalized items may be exempt from the right of withdrawal where applicable under EU and UK law. Any exempt products will be clearly marked on the product page.
Exemptions
Custom or personalized items may be exempt from the right of withdrawal where applicable under EU and UK law. Any exempt products will be clearly marked as "Final Sale" or "Custom" on the product page.
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us at loicedzimwasha2@gmail.com within 14 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact
For any questions about returns, cancellations, or refunds, contact us at:
Email: loicedzimwasha2@gmail.com
Store: chizzyshop.com